Dewlume support

A little clarity.
A little help.

Answers about colors, puzzle helpers and keeping your progress.

Email support ↗

kaankapp@icloud.com

Quick answers

Make room for the next move.

How do I pour and complete a level?

Hold your device upright. Tap the source tube, then the destination tube. You can pour into an empty tube, or onto the same top color if there is enough space. Each tube holds four layers. Complete the puzzle by filling each nonempty tube with a single color.

Is there a time limit?

No. The results show how long the puzzle took, but there is no countdown or time-based loss. You can restart the current puzzle if you want to try a different approach.

How do Undo, Hint and the extra tube work?

Each level begins with five undo uses, three hints and one extra tube. When a help runs out, you can use earned gems: 15 gems for five undos, 20 for one hint, or 30 for one extra tube, subject to the board's tube limit. There is no payment screen or real-money gem purchase.

How are stars and gems earned?

Complete a level to earn one to three stars and 10–20 gems. Completing it without using helpers earns three stars; using up to two helpers earns two; more earns one. These stars and gems are part of the game, not money.

Does Dewlume need internet?

The game works offline. Internet is needed for App Store downloads and updates, this support website and email. You do not create a game account.

What is saved?

Completed level progress, best stars for levels, earned gems, language, sound, music and haptic preferences stay on your device. The current puzzle arrangement, move history and remaining helper uses are not restored after terminating the app or reloading a puzzle. There is no cloud sync or developer server copy.

Deleting the app and its local data may erase progress. Offloading it or restoring a device backup may retain data under your device settings. We cannot recover erased local progress.

Where are language and sound controls?

Open Settings using the gear button. English, Turkish, German, French, Spanish, Brazilian Portuguese, Japanese, Korean, Simplified Chinese and Arabic are supported. Sound effects, music and haptics have separate switches. When the app goes to the background, active puzzle time and audio pause.

How can I report a problem?

Email the app version, device model, iOS or iPadOS version and what you were doing when the issue happened. You may attach a screenshot after removing unrelated personal details. Do not send passwords or payment information. The game sends no automatic support report.